Terms of Service & Policies

Last updated: July 2026

Jump to: Delivery · Returns & refunds · Cancellation · Cooling-off

1. Who we are

Cape 2 Canada Immigration Consultants operates from 32 Century Blvd, Century City, Cape Town, 7441, South Africa, and serves clients in South Africa. Contact: info@cape2canada.co.za · phone/WhatsApp +27 60 755 2186.

2. The services

We publish general information about relocating from South Africa to Canada and sell:

• Readiness assessment packages — a digital relocation questionnaire delivered online after payment, followed by detailed written feedback after you return the completed questionnaire;
• One-on-one relocation planning sessions; and
• Quoted services (reports, document organisation, move coordination and similar), each confirmed by a written quote or agreement before work begins.

All services provide general information and planning assistance only. They are not immigration advice, eligibility assessment, form preparation, or representation, and no professional–client relationship for such regulated services is created.

3. Ordering and payment

• All prices are shown in South African rand and are the full price payable — there are no additional delivery charges, taxes or hidden costs added at checkout.
• Pay securely online via PayFast (card, EFT and other supported methods). We never see or store your card details; payments are processed by PayFast, a PCI-DSS compliant payment gateway.
• Your order is confirmed once payment reflects. You will receive confirmation by email.

4. Delivery policy

• We sell services and digital products only. Nothing is shipped physically — no courier or postal charges apply.
• Readiness assessment packages: your questionnaire is delivered digitally immediately after successful payment, and you complete it online on our site. Your detailed written feedback is delivered by email within 48 hours of you submitting the completed questionnaire.
• Custom questions (R49 per question, less at volume — R44 from 10, R39 from 25, R34 from 50): you submit your questions online after payment and receive personal written answers by email.
• SAPS police clearance (R5,999 per application): you complete a short intake online after payment; processing takes 7 business days per application.
• 30-minute video call (included in the Complete Starter Bundle, or purchased separately): you submit your preferred dates online after payment; we confirm your date, time and call link by email. Reschedule freely up to 24 hours before; cancel up to 24 hours before for a full refund; inside 24 hours or a no-show, the fee is forfeit.
• Move Toolkit (R299): instant PDF download after payment; re-downloads permitted with your payment reference.
• Visa Paperwork Pack (R9,999 per family): you complete a detailed intake online after payment; we confirm your document plan by email within 1 business day and then chase, organise, index and expiry-track your documents. Overall timeline depends on the issuing authorities (Home Affairs, SAPS, institutions).
• ECA & Language Test Concierge (R3,999): you complete a short intake online after payment; we confirm the plan by email within 1 business day. Assessment-body and test-centre fees are paid by you directly to those providers under their own terms.
• Canadian CV Rewrite (R1,499): you submit your CV online after payment; your rewrite is returned by email within 2 business days.
• City Comparison Report (R1,999): you complete a short intake online after payment; your written report is delivered by email within 5 business days.
• Complete Starter Bundle (R2,999): combines the readiness questionnaire, 10 custom questions and a 30-minute video call; one combined online form after payment, with the questionnaire's 48-hour feedback guarantee and the call's 24-hour reschedule rule.
• Planning sessions: once payment reflects we email you to arrange a session time. If we cannot offer a workable time, you receive a full refund.
• Quoted services: delivery timelines are set out in your written quote or agreement.
• If you do not receive your questionnaire link or confirmation email, check your spam folder first, then contact us. Please allow up to 2 business days for us to resolve delivery queries before raising a dispute.

5. Returns and refunds

• 48-hour guarantee: if we fail to deliver your written feedback within 48 hours of receiving your completed questionnaire, you get your money back — guaranteed.
• If a service you have paid for is unavailable and we cannot deliver it, we will refund you in full within 30 days.
• Approved refunds are processed to your original payment method via PayFast.
• Digital products cannot be physically returned; your rights are covered by the cancellation and cooling-off provisions below and the 48-hour guarantee above.

6. Cancellation policy

• Readiness assessment packages: you may cancel for a full refund at any time before you access the questionnaire. We charge no cancellation or administration fee. Once the questionnaire has been accessed, delivery of the digital product is complete and the purchase can no longer be cancelled — but the 48-hour guarantee in Section 5 still applies to your written feedback.
• Custom questions (R49 per question, less at volume — R44 from 10, R39 from 25, R34 from 50): you submit your questions online after payment and receive personal written answers by email.
• SAPS police clearance (R5,999 per application): you complete a short intake online after payment; processing takes 7 business days per application.
• Visa Paperwork Pack: full refund any time before you submit your intake, no admin fee. Once document work has begun, we refund fairly, in writing, for work not yet done.
• ECA & Language Test Concierge: full refund any time before you submit your intake, no admin fee. Fees already paid by you to assessment bodies or test centres fall under those providers’ own terms.
• 30-minute video call (included in the Complete Starter Bundle, or purchased separately): you submit your preferred dates online after payment; we confirm your date, time and call link by email. Reschedule freely up to 24 hours before; cancel up to 24 hours before for a full refund; inside 24 hours or a no-show, the fee is forfeit.
• Planning sessions: reschedule freely up to 24 hours before your session. Cancel up to 24 hours before for a full refund. Inside 24 hours, or if you don't attend, the fee is forfeit — we keep the slot for you as long as we reasonably can. If we must cancel and can't reschedule with you, you receive a full refund.
• Quoted services: cancellation terms are set out in your written quote or agreement.

7. Cooling-off period (South African ECT Act)

If you purchase from South Africa, Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel an electronic transaction without reason or penalty within 7 days of concluding the agreement, in which case we refund you within 30 days. Under Section 42(2) of the Act this cooling-off right does not apply to digital goods once you have accessed or downloaded them. Our own guarantees above apply in addition to, and never instead of, any rights you have under South African consumer law.

8. Your responsibilities

Decisions about your move are yours. You agree to verify current program rules, fees and timelines with official sources (IRCC/canada.ca and the relevant SA authorities) before acting, and to seek appropriate advice for anything concerning your specific eligibility or applications.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising from the site or a service is limited to the amount you paid us for that service. We are not liable for immigration outcomes, which rest solely with IRCC.

10. General

These terms are governed by the laws of British Columbia, Canada. Nothing in these terms deprives you of mandatory consumer protections that apply to you under South African law, including the Electronic Communications and Transactions Act and the Consumer Protection Act. If any clause is found unenforceable, the rest stand. Questions: info@cape2canada.co.za or +27 60 755 2186.